Terms & Conditions

1. Introduction

Welcome to TaazaCart. These Terms & Conditions govern your access to and use of the TaazaCart website, products, services, features, account area, checkout, delivery services, memberships, wallet features, TaazaPay/pay-later features when available, and other related services.

TaazaCart is a brand of Kaatkut Private Limited. By using our website, creating an account, browsing products, placing an order, or using any TaazaCart service, you agree to these Terms & Conditions and our related policies, including our Privacy Policy, Shipping Policy, and Refund & Returns Policy.

2. Eligibility and Account Use

You may use TaazaCart only if you are legally capable of entering into a binding agreement under applicable law.

You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. Please ensure that the information you provide, including your name, address, mobile number, email address, and delivery details, is accurate and up to date.

TaazaCart may refuse service, restrict account access, cancel orders, or suspend features if we detect misuse, fraudulent activity, incorrect information, suspicious transactions, policy violations, or any activity that may harm TaazaCart, customers, delivery partners, suppliers, or other users.

3. Products and Availability

TaazaCart sells grocery products including fresh produce, pantry staples, dairy, dry fruits, oils, spices, household essentials, and other eligible products.

Product images are for reference and may vary slightly from the actual product due to natural variation, seasonal availability, packaging differences, supplier changes, or photography conditions.

Fresh produce may vary in size, shape, color, ripeness, and appearance. Such natural variation does not always mean the product is defective.

Product availability may change without notice. If an item becomes unavailable after order placement, we may contact you, offer a replacement, issue a refund, or adjust the order as per our policy.

4. Pricing, Offers, and Payments

All prices shown on the website are in Indian Rupees unless stated otherwise.

Prices, discounts, membership benefits, delivery charges, and offers may change from time to time without prior notice. Final payable amount will be shown during checkout before order confirmation.

Payments may be accepted through available payment methods shown at checkout. Some products or services, such as digital products, wallet recharge, memberships, or TaazaPay repayments, may require online payment only and may not support Cash on Delivery.

TaazaCart does not store complete card details. Payment processing may be handled by third-party payment gateways, banks, or payment service providers according to their own terms and policies.

5. Orders and Acceptance

Placing an order does not automatically mean the order has been accepted. TaazaCart may accept, reject, cancel, or modify an order due to product unavailability, pricing error, delivery restrictions, payment failure, suspicious activity, incorrect customer details, or operational reasons.

Once your order is confirmed, you may receive order updates through website notifications, email, SMS, WhatsApp, or other available communication channels.

6. Delivery

Delivery is available only in serviceable locations. Delivery timelines may depend on location, product availability, order time, weather, operational capacity, traffic, courier availability, and other factors beyond our control.

Delivery charges, estimated delivery time, and available delivery methods will be shown where applicable. Please refer to our Shipping Policy for more details.

7. Returns, Replacements, and Refunds

Returns, replacements, and refunds are handled according to our Refund & Returns Policy. Fresh produce and perishable grocery items may have limited return windows because of their nature.

Customers may be required to share order details, product photos, videos, or other information to help us review an issue.

8. Memberships, Wallet, and TaazaPay

TaazaCart may offer membership plans, wallet features, and TaazaPay/pay-later features. These features may have separate eligibility rules, payment rules, expiry rules, usage restrictions, and account conditions.

Membership benefits are subject to the selected plan, active status, eligible products, order value, serviceable area, and TaazaCart policy.

Wallet balance and TaazaPay credit, where available, may be used only according to TaazaCart rules. TaazaPay credit cannot be withdrawn as cash or transferred to a bank account.

TaazaCart may approve, reject, pause, suspend, or deactivate membership, wallet, or TaazaPay features in cases of expiry, non-payment, misuse, suspicious activity, policy violation, or operational risk.

9. User Conduct

You agree not to misuse the website, place fraudulent orders, submit false information, attempt unauthorized access, interfere with website security, copy or misuse content, abuse offers, harass staff or delivery partners, or use the platform for illegal purposes.

10. Intellectual Property

All content on TaazaCart, including text, images, graphics, logos, icons, design, layout, product presentation, and brand elements, belongs to TaazaCart, Kaatkut Private Limited, or respective owners. You may not copy, reproduce, distribute, modify, or use our content without permission.

11. Limitation of Liability

TaazaCart works to provide reliable products and service, but we do not guarantee that the website will always be error-free, uninterrupted, or available at all times.

To the maximum extent permitted by law, TaazaCart shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, products, delivery delays, third-party services, payment gateway issues, or circumstances beyond our control.

12. Policy Updates

TaazaCart may update these Terms & Conditions from time to time. Updated terms will be posted on this page with the latest update date. Continued use of the website after changes means you accept the updated terms.

13. Contact Us

For questions about these Terms & Conditions, please contact:

• Email: support@taazacart.com
• Website: https://taazacart.com
• Company: Kaatkut Private Limited

Official contact details will be updated by TaazaCart where required.