Privacy Policy

1. Introduction

This Privacy Policy explains how TaazaCart, a brand of Kaatkut Private Limited, collects, uses, stores, shares, and protects your personal information when you use our website, place orders, create an account, contact support, use membership features, wallet features, TaazaPay/pay-later features when available, or interact with our services.

By using TaazaCart, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Account information: name, mobile number, email address, password-related account details, and customer profile information.
• Order and delivery information: billing address, delivery address, landmark, pin code, order history, delivery instructions, product preferences, and support requests.
• Payment-related information: payment status, transaction reference, payment method type, refund status, and gateway confirmation details. We do not store complete card details.
• Device and usage information: IP address, browser type, device type, pages visited, search activity, cart activity, cookies, and website interaction data.
• Support information: messages, complaints, feedback, images or videos shared for order issues, and communication records.
• Membership, Wallet, and TaazaPay information: plan selection, wallet transactions, eligibility information, statement details, repayment status, and documents or details submitted for verification where applicable and legally permitted.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders and payments
• Deliver products to your address
• Provide customer support
• Handle returns, refunds, and replacements
• Send order updates and service notifications
• Improve product selection and website experience
• Prevent fraud, misuse, and unauthorized activity
• Manage membership, wallet, and TaazaPay features
• Comply with legal, regulatory, tax, accounting, and business requirements

4. Payments and Financial Data

Payments may be processed through third-party payment gateways, banks, UPI providers, card networks, or payment service providers. TaazaCart may receive payment confirmation, transaction ID, payment status, and refund status, but we do not store complete card numbers, CVV, or sensitive payment authentication data.

Please review the privacy policies of payment service providers for details on how they process payment information.

5. Cookies and Tracking

TaazaCart may use cookies and similar technologies to improve website functionality, remember preferences, maintain cart/session information, analyze website usage, and support marketing or performance improvements.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Sharing of Information

We may share necessary information with:

• Delivery partners and logistics providers
• Payment gateways and financial service providers
• Technology, hosting, and website service providers
• Customer support and communication service providers
• Auditors, consultants, or professional advisors
• Government, regulatory, legal, or law enforcement authorities where required
• Internal teams and authorized personnel who need access to provide services

7. Data Security

We use reasonable technical, administrative, and operational safeguards to protect your information. However, no digital system is completely secure. You are responsible for protecting your account login details and informing us if you suspect unauthorized account access.

8. Document and Identity Information

If TaazaCart collects identity or verification documents for TaazaPay, membership, or compliance-related features, such information must be handled with additional care, limited access, and appropriate retention practices.

TaazaCart should not request unnecessary sensitive documents unless required for a specific feature, compliance reason, or risk review.

9. Data Retention

We retain information only for as long as necessary for order processing, customer support, legal compliance, accounting, fraud prevention, dispute resolution, service improvement, or business requirements.

Some information may be retained for longer periods where required by law, tax rules, audit requirements, or legitimate business needs.

10. Your Choices and Rights

Subject to applicable law, you may request access, correction, update, or deletion of your personal information. Certain information may not be deleted immediately if it is required for legal, tax, accounting, fraud prevention, dispute, or order-related purposes.

To make a request, contact us at support@taazacart.com.

11. Third-Party Links

Our website may contain links to third-party websites, payment providers, delivery partners, or external services. TaazaCart is not responsible for the privacy practices or content of third-party websites.

12. Children’s Privacy

TaazaCart services are intended for users who can legally use ecommerce services and make purchases under applicable law. We do not knowingly collect personal information from children without appropriate consent where required.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the latest update date. Continued use of TaazaCart means you accept the updated policy.

14. Contact Us

For privacy-related questions, requests, or concerns, contact:

• Email: support@taazacart.com
• Website: https://taazacart.com
• Company: Kaatkut Private Limited

Official contact details will be updated by TaazaCart where required.