Shipping & Return Policy

Effective Date: April 22, 2025
Last Updated: April 22, 2025

At TaazaCart, we’re committed to delivering the freshest produce — straight from the farm to your doorstep — with care, speed, and reliability. This Shipping & Return Policy outlines how we handle deliveries, timelines, and what you can expect in case of any issues.

Shipping Policy

1. Delivery Locations

We deliver to most cities and towns across India. If your location isn’t serviceable, you’ll be notified at checkout or shortly after placing your order.

2. Order Processing & Dispatch

  • Orders are typically packed and shipped within 1–2 working days of harvesting.

  • We only dispatch fresh produce — no cold storage inventory — so delivery might be delayed slightly during low harvest periods or adverse weather.

  • You’ll receive a confirmation via email or SMS with a tracking link once your order is dispatched.

3. Delivery Timelines

  • Delivery usually takes 2–5 working days, depending on your location.

  • Metro areas may receive faster service; remote regions may take a bit longer.

  • While delays are rare, weather or courier disruptions can occasionally occur. We’ll keep you informed if they do.

4. Packaging & Handling

  • Every order is packed in shock-resistant, ventilated boxes to protect freshness and minimize transit damage.

  • Our packaging ensures ideal temperature and airflow, so your fruits arrive just the way they left the farm — fresh and intact.

Return & Replacement Policy

We understand that fresh produce is delicate. While we don’t offer traditional returns due to perishability, we promise to make things right if something goes wrong.

You are eligible for a free replacement or full refund if:

  • Items arrive damaged, spoiled, or crushed

  • You receive the wrong item, size, or quantity

  • Your package is lost or arrives well beyond the promised delivery window

Important Conditions:

  • Raise the issue within 24 hours of delivery

  • Share clear photos or a short video showing the issue

  • Send your complaint to support@taazacart.com

  • Refunds are processed within 5–7 business days to the original payment method, or we’ll send a replacement immediately, subject to stock

Non-Eligible Situations:

  • Minor cosmetic marks or natural size variations
  • Delivery delays due to incorrect address or recipient unavailability
  • Dissatisfaction with taste or sweetness, as seasonal produce can vary

Each case is assessed individually. We reserve the right to make the final decision on refunds or replacements.

Need Help!

We’re here to support you!
If you experience a delivery issue, receive damaged goods, or simply have a question, reach out anytime:

Email: support@taazacart.com